Refund policy

30-day money-back guarantee from the day your order is delivered.

Damaged or defective on arrival: email hello@getmaye.com within 30 days with your order number and a photo. We send a replacement or a full refund at no charge, and you do not need to return anything.

Change of mind: email us within 30 days. Return the item unused in its original packaging to the address we provide; return shipping is at the customer's cost. The refund is issued to your original payment method within 5 business days of receipt.

Lost in transit: confirmed losses are replaced free of charge.