Frequently Asked Questions

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• Returns
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• When will MAYÉ products launch? +

  Our shower head and replacement filters are launching soon. Sign up for our newsletter to be the first to know — and use code WELCOME10 for 10% off your first order.

• What makes MAYÉ different from other shower filters? +

  MAYÉ uses an 8-stage filtration cartridge — KDF-55, calcium sulfite, vitamin C, alkaline/ceramic beads, plus PP cotton and stainless-steel mesh layers — in a beautifully designed shower head with a premium stainless steel spray face that fits seamlessly into your space.

• How often should I replace the filter? +

  We recommend replacing your MAYÉ filter every 3 months for best performance. Each replacement cartridge is universal and fits all MAYÉ shower heads.

• What's inside the filter cartridge? +

  An 8-stage cartridge: KDF-55 (40%), calcium sulfite (35%), vitamin C (10%), alkaline/ceramic beads (15%), plus PP cotton (top & bottom) and stainless-steel mesh (top & bottom) for sediment filtration.

• How long does shipping take? +

  Standard shipping takes 3–5 business days within the US. International shipping (EU) takes 7–14 business days. All orders are processed within 1–2 business days.

• Do you offer free shipping? +

  Yes. We offer complimentary US shipping on orders over $50. For EU orders, free shipping kicks in at $75.

• Can I track my order? +

  Absolutely. You'll receive a tracking number via email as soon as your order ships. You can also track your order from your account dashboard.

• What's your return policy? +

  We offer a 30-day satisfaction guarantee. If you're not completely happy with your MAYÉ products, return them within 30 days for a full refund.

• How do I initiate a return? +

  Email us at hello@getmaye.com with your order number. We'll send you a prepaid return label and process your refund within 5–7 business days of receiving your return.

• Do I have to pay for return shipping? +

  No. We cover return shipping costs for all US returns. For international returns, contact us for assistance.

• Do I need an account to order? +

  No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access exclusive offers.

• How do I reset my password? +

  Click Forgot Password on the login page. We'll email you a reset link within minutes.