Privacy policy

Privacy Policy

MAYÉ ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or make a purchase.

1. Information we collect

When you place an order or interact with our website, we may collect:

  • Name, email address, shipping and billing addresses, phone number
  • Payment information (processed securely by our payment provider; we never store full card details)
  • Order history and product preferences
  • Communications with our support team
  • Anonymous usage data through cookies and analytics tools (such as Google Analytics and Meta Pixel) used to improve site performance and tailor advertising

2. How we use your information

  • To process, ship, and support your order
  • To communicate about your purchase
  • To send marketing emails or text messages if you have opted in (you may unsubscribe at any time)
  • To improve our website, products, and customer experience
  • To comply with US federal and state laws and applicable international regulations

3. Sharing your information

We do not sell your personal information. We share information only with trusted service providers necessary to operate our business — including shipping carriers, payment processors, email service providers, and analytics tools — and only to the extent required to perform their service.

4. Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and personalize advertising. You can disable cookies in your browser settings or via the "Your Privacy Choices" page linked in our footer.

5. Your rights

Depending on where you live, you may have specific rights regarding your personal information:

  • United States residents, including California (CCPA/CPRA), Virginia, Colorado, Connecticut, and Utah residents, may request access, correction, deletion, or portability of their data, and may opt out of the sale or sharing of personal information.
  • European Union and United Kingdom residents may exercise their rights under the GDPR, including access, rectification, erasure, restriction, and portability.
  • All other customers may request access to, correction of, or deletion of their personal information at any time.

To exercise any of these rights, contact us at hello@getmaye.com.

6. Data security

We use industry-standard practices to protect your information, including SSL encryption, secure payment processing through PCI-compliant providers, and access controls on our systems. No system is perfectly secure, but we work diligently to safeguard your data.

7. Children's privacy

Our products are intended for adult use. We do not knowingly collect personal information from anyone under 16. If we learn that we have, we will delete it promptly.

8. International transfers

If you are visiting our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central operations are located.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated effective date.

10. Contact

Questions about this Privacy Policy may be directed to hello@getmaye.com.